📟 You didn't receive the 3D secure code by text ?
⚡️ Try to identify the problem: First of all, please check that the information required for validation is correct.
❌ If the information is incorrect (phone number on which you are supposed to receive the code), the solution is to contact your bank, only they can assist you.
🎯 If the information entered is correct, the error is likely the result of an isolated connection problem with your bank when sending the code:
Check your internet connection and try again
If you're trying to contribute using a mobile phone, we suggest using WI-FI instead of mobile data.
If possible, use the Chrome browser
Turn off ad blockers
🚫 If you do not receive the code after several attempts, check with your bank to ensure that this security option is set up for your credit card.
📱 You confirmed the transaction in your banking app, but your contribution doesn’t appear?
If 3D Secure authentication has not been completed, your contribution will not be recorded and no payment will be taken.
If an entry does appear on your bank statement, this is a temporary payment authorisation (also known as a pre-authorisation). This will automatically disappear within a few days if the payment has not been confirmed.
To finalise your contribution, try the payment again by completing the security step in your banking app, then return to the Leetchi page to confirm the payment until the confirmation message appears.
| 📧 Any comments or questions? Contact us here. |